Orders

I WANT TO CHANGE MY ORDER

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button

After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process. Check this out here. If you don’t have a customer account, we’re unable to cancel the order for you.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

I’M MISSING AN ITEM FROM MY ORDER

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.